How to contact NEXUS by phone?
Jessica Cortez
Updated on April 16, 2026
- General inquiries: 1-800-842-7647.
- TTY: 1-866-335-3237.
In respect to this, how do I contact NEXUS?
If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.
Beside above, are NEXUS interviews Cancelled? Due to the temporary restrictions on non-essential travel at U.S. land borders, NEXUS and FAST-North interviews at U.S. and Canadian enrollment centers remain suspended until further notice. “CBP has readily adapted its operations to secure and facilitate lawful travel throughout the COVID-19 pandemic,†said William A.
Also Know, how do I find my NEXUS phone number?
This nine-digit number usually begins with 15, 98 or 99 and can be found on the back of your NEXUS, SENTRI, or Global Entry card or by logging on to the Trusted Traveler Program website.
How do I contact Global Entry by phone?
For General Inquiries call: 1-877-227-5511.
Related Question Answers
Is NEXUS still available?
NEXUS and FAST enrollment centres remain temporarily closed as long as COVID-19 border restrictions are in place. Existing NEXUS and FAST members who renew their membership before the expiry date on their card will retain their membership privileges for twenty-four months beyond their scheduled expiration.What is NEXUS fee?
The non-refundable application processing fee is $50 US for a five-year membership. A valid credit card is required to pay the non-refundable processing fee of US$50.Can I fly with just my Nexus card and no passport?
A NEXUS card is all you need for proof of citizenship when you cross the US/Canadian border by land or by sea. For air travel, you do need a passport, but having a NEXUS card will generally get you through the airport more quickly.What is NEXUS repository?
Nexus Repository OSS is an open source repository that supports many artifact formats, including Docker, Javaâ„¢, and npm. With the Nexus tool integration, pipelines in your toolchain can publish and retrieve versioned apps and their dependencies by using central repositories that are accessible from other environments.Is a NEXUS card worth it?
So is the Nexus Program worth it? Well, it is worth it if you go down to the United States often. The luxury of not having to wait in a 1-2 hour line up cannot be overemphasized. How “often†you go can mean a few times a year or every month.How do I check my NEXUS status?
You can check your status in your account by following these steps:- Sign in to your account.
- Under “View my submitted applications or profiles†click on “Check status and messagesâ€.
What is NEXUS number?
General information| Phone number | Region |
|---|---|
| 1-800-842-7647 | Residents of Ontario and the United States |
| 1-866-496-3987 | Residents of Alberta, British Columbia, Nunavut, Manitoba, the Northwest Territories, Saskatchewan and the Yukon |
What is the NEXUS program?
What is NEXUS? NEXUS is a bi-national, Canada-United States program for pre-approved, low-risk travellers entering Canada or the United States (U.S.) at designated air, land and marine ports of entry.What is a NEXUS PASS ID?
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry. There is a non-refundable $25 (USD) fee to replace a NEXUS card that is damaged, lost or stolen.How do I renew my Nexus card?
How To Renew Your NEXUS Membership- Submit an application and go through a registration process;
- Satisfy the eligibility criteria;
- Be admissible in Canada and the United States; and.
- Pass risk assessments by both countries.
What questions do they ask you at a nexus interview?
NEXUS Interview QuestionsFrequently asked questions at the NEXUS interview are: “Why do you want the Nexus card?†“How often do you plan to use the NEXUS pass?†“Where do you think you will travel to in Canada /the States?â€
How long does the NEXUS process take?
Each application is processed individually but typically it takes 4-12 weeks. After my conditional approval, how long do i need to wait for an interview?Where are NEXUS interviews held?
NEXUS Enrolment CentresIf you are in Canada, you can attend your NEXUS interview at any of the major airports or at one or the enrolment centres along the border with the US. If you are in the United States, the border enrolment centres will be closer for you, unless you are flying to Canada.
Does NEXUS include TSA PreCheck?
No. To receive TSA PreCheck®, you must include your Known Traveler Number (your CBP PASSID for Global Entry, NEXUS, or SENTRI members) in the appropriate field of your airline reservation, and the TSA PreCheck® indicator must be displayed on the boarding pass to access the lanes.Do you need an interview for NEXUS renewal?
If you are renewing your NEXUS Card, you still may need to attend an interview.How do I book a NEXUS interview?
Call us at 1-855-760-0888 and get help!- Book Your interview time. Manage the interview by clicking on “Manage Interviewâ€
- Manage your Interview. Interview information.
- Choose your NEXUS enrolment centre.
- Confirm your NEXUS enrolment centre.
- Pick Your NEXUS Interview Timeloste.
- Pick a different date for your NEXUS Interview.
Is NEXUS a processing application?
It is jointly run by the Canada Border Services Agency and U.S. Customs and Border Protection. More benefits of NEXUS. The NEXUS application processing fee is a non-refundable $50 (US) for a five-year membership.When can I get a NEXUS interview?
If you submitted a paper NEXUS application then you will need to create a TTP account and link it to the PASSID (membership number - not your passport number) to be able to schedule an interview. You must complete your interview within 365 days of receiving you conditional approval.How do I talk to someone at CBP?
For General Inquiries call: 1-877-227-5511. For assistance in Spanish, press eight.Is there a customer service number for Global Entry?
Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.Is there a way to contact customs about a package?
Questions about the USPS Customs Declaration Forms 2976 and 2976A should be directed to the United States Postal Service 1800-ASK-USPS/1800-275-8777 or contact them atHow do I call the border?
Canada Border Services Agency (CBSA)They want you to call this information service and they will then transfer your call to the port you need. You can call the BIS at 800-461-9999 from within Canada, or 204-983-3500 or 506-636-5064 from outside the country. The call center is only open 8am to 4pm.
How do I email Global Entry?
Global Entry- Phone Contacts. Main: 202-344-2738. Customer Service: (877) 227-5511.
- Email Contacts.
- Social Media Contacts. Facebook.
- Executive Contacts. It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.
How long is the line to cross the border?
Infrastructure permitting, the processing goals CBP has set for travelers are: SENTRI/NEXUS Lanes: 15 minutes; Ready Lanes: 50% of general traffic lane wait times. For cross border travel impacts due to COVID-19, please visit the DHS website and USA.gov website.How do I contact the CBP ombudsman?
By phone: Complaints may be reported by calling the CBP INFO Center. For domestic calls, the toll-free number is 877-227-5511. For international and/or local calls, the number is 202-325-8000.How do I pay customs fees?
You may pay it in any of the following ways:- U.S. currency only.
- Personal check in the exact amount, drawn on a U.S. bank, made payable to U.S. Customs and Border Protection.
- Government check, money order or traveler's check if the amount does not exceed the duty owed by more than $50.
